RTR0009 - Service Unavailable Alarm
Article ID: 51594 - Last Review: July 9th, 2012
DESCRIPTION
This alarm is an emailed alarm and indicates that the router service has encountered an unexpected error and is in a faulted state.
SEVERITY
Critical
IMPACT
Calls will not route properly until this is resolved.
TROUBLESHOOTING STEPS
Save the router log files and contact Customer Support.
The log files can be found in: C:\Program Files\prairieFyre Software Inc\CCM\Logs\
APPLIES TO
5.10 SP1
Keywords: RTR0009 Service Unavailable