PROBLEM

Unable to install CCC, getting a WSE3 Runtime Library error 1603. 

SYMPTOMS

Installer returns WSE3 Runtime Library error 1603.  If you check the Event Viewer there may be a Error 1327, which indicates a problem in the registry with a mapped network drive being used to redirect MyDocuments items.

CAUSE

The pointer to the network MyDocuments references the network drive in local drive letter.  Our software needs a UNC path to access it correctly. 

RESOLUTION

NOTE: This requires a manual registry edit.  Please take care when making changes.

1. In the registry find HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
2. The key for mydocuments will show a value like F:\system\mydocuments
3. Change it to a UNC path like \\computername\home$\system\mydocuments

More information can be found at this Microsoft article.
 

APPLIES TO

CCC all versions