CCC won't install when MyDocuments is on a network path

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CCC won't install when MyDocuments is on a network path


Article ID: 51605 - Last Review: July 12th, 2012

PROBLEM

Unable to install CCC, getting a WSE3 Runtime Library error 1603. 



SYMPTOMS

Installer returns WSE3 Runtime Library error 1603.  If you check the Event Viewer there may be a Error 1327, which indicates a problem in the registry with a mapped network drive being used to redirect MyDocuments items.



CAUSE

The pointer to the network MyDocuments references the network drive in local drive letter.  Our software needs a UNC path to access it correctly. 



RESOLUTION

NOTE: This requires a manual registry edit.  Please take care when making changes.

1. In the registry find HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
2. The key for mydocuments will show a value like F:\system\mydocuments
3. Change it to a UNC path like \\computername\home$\system\mydocuments

More information can be found at this Microsoft article.
 



APPLIES TO

CCC all versions 

Keywords: CCC install WSE3 runtime library



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Details
Last Modified:Tuesday, October 02, 2012
Last Modified By: amontpetit
Type: FIX
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