INFORMATION

** NOTE: This hotfix is included in our latest release, 6.0 Service Pack 1. Click here to view the article and instructions on where to download it. If you require this hotfix without upgrading to the current fix pack/service pack, please contact Customer Support for assistance **

This Hot Fix is recommended if you are using Fix Pack 4, as it addresses three issues found in the new ContactCenterClient ribbon.

• Some menus showing in english even when set to french language.
• Time-based alarms not honouring thresholds, but alarm immediately.
• Alarms in Agent State by Time monitor not respecting configured thresholds.

INSTALLATION

Please see above.

APPLIES TO

CCM 6.0 Fix Pack 4