Lync - Newly created queue remains grey in YSE and does complete

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Lync - Newly created queue remains grey in YSE and does complete


Article ID: 51623 - Last Review: August 27th, 2012

PROBLEM

A new queue is created in YourSite Explorer, but it remains grey even after the "Please wait 1 minute and refresh" prompt. 



SYMPTOMS

  • You are running in a multiple Enterprise Server environment.
  • In YSE the queue remains grey, even after the 1 minute delay
  • In the Provisioner Log you see something similar to:
    eWarning  8/3/2012 1:49:07 PM      TrustedApplicationEndpoint PowerShell object error: [System.InvalidOperationException: Filter failed to return unique result, "[LineURI : tel: 3001] [PrivateLine : tel: 3001] "
       at Microsoft.Rtc.Management.AD.Helpers.UserHelpers.ArePropertiesUnique[TDataObject](ADSession globalGCSession, ADObjectId rootId, ADObjectId currentId, PropertyValuePair[] properties)
       at Microsoft.Rtc.Management.AD.Helpers.UserHelpers.VerifyLineURI(ADSession session, ADObjectId rootId, ADObjectId objectId, String lineUri)
       at Microsoft.Rtc.Management.AD.Cmdlets.NewOCSApplicationContact.InternalValidate()
       at Microsoft.Rtc.Management.AD.Cmdlets.NewOCSTrustedApplicationEndpointCmdlet.InternalValidate()
       at Microsoft.Rtc.Management.AD.ADTask`1.PrepareForScopeCheck()
       at Microsoft.Rtc.Management.OcsCmdlet.IsUserInScope()
       at Microsoft.Rtc.Management.OcsCmdlet.ProcessRecord()
       at System.Management.Automation.Cmdlet.DoProcessRecord()
       at System.Management.Automation.CommandProcessor.ProcessRecord()]


CAUSE

In rare cases the Queue URI created is not unique, and may already be in use by the other Enterprise Server. 



RESOLUTION

In YourSite Explorer, change the URI for the queue to a unique number, and the queue should provision properly upon saving. 



APPLIES TO

Lync 5.10 

Keywords: URI queue provision unique grey



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Details
Last Modified:Monday, August 27, 2012
Last Modified By: amontpetit
Type: FIX
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