ALM0101 - IVR Insufficient outbound ports

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ALM0101 - IVR Insufficient outbound ports


Article ID: 51630 - Last Review: December 1, 2015

DESCRIPTION

This alarm indicates that all configured outbound ports are in use. 



SEVERITY

High 



IMPACT

The system is unable to process any more outbound calls. 



TROUBLESHOOTING STEPS

Possible reasons for running out of ports:

1. There are more outbound calls queued than you have outbound ports to handle.  In this case, assigning more ports is the best solution.
2. The call flow does not have a hang up or transfer activity at the end, and ports will stay in an established state indefinately.
3. Ports are stuck in an established or in-use state.  Look at the device port and make sure the port is idle and that the inUse flag has been set to false.



APPLIES TO

CCM / VWM 6.0.1 and 6.0.1.1 only.

Keywords:
VWM insufficient outbound ports ALM0101



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Details
Last Modified:Tuesday, December 01, 2015
Last Modified By: AndrewM
Type: ERRMSG
Article not rated yet.
Article has been viewed 6,555 times.
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