CFG0017 - Support package creation general error

Expand / Collapse
 

CFG0017 - Support package creation general error


Article ID: 51631 - Last Review: August 31st, 2012

DESCRIPTION

This alarm indicates that there were errors during the creation of a support package. 



SEVERITY

Error 



IMPACT

The support package was not created properly. 



TROUBLESHOOTING STEPS

1. Make sure that you are running the service on the server box itself and not on any of the client boxes.

2. Make sure that the logs folder, found in [drive]:\Program Files\prairieFyre Software Inc\CCM\Logs on a 32bit server or [drive]:\Program Files (x86)\prairieFyre Software Inc\CCM\Logs on a 64bit server does not contain redundant old files.

3. Make sure that correct SQL instance for CCMData and CCMStatisticalData is specified in the registry.

4. Check for files under [drive]:\Program Files\prairieFyre Software Inc\CCM\Websites\CCMWeb\downloads\SupportPackageTemp or [drive]:\Program Files (x86)\prairieFyre Software Inc\CCM\Websites\CCMWeb\downloads\SupportPackageTemp, as this is where all the files are collected before zipping.

 


APPLIES TO

CCM 6.1 

Keywords: CFG0017 support package general error



Rate this Article:
     

Add Your Comments


Name: *
Email Address:
Web Address:
Verification Code:
*
 

Details
Last Modified:Friday, August 31, 2012
Last Modified By: amontpetit
Type: ERRMSG
Article not rated yet.
Article has been viewed 6,358 times.
Options