RTR0017 - No Collector service connected

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RTR0017 - No Collector service connected


Article ID: 51651 - Last Review: September 17th, 2012

DESCRIPTION

The Collector service is not currently connected to the Router service. Real-time statistics will not update until the Collector service is reconnected to the Router.



SEVERITY

Error 



IMPACT

If this message reports that the Record Buffer is inactive, both real-time statistics and reporting will continue to be inaccurate after the Collector Service is reconnnected.
 



TROUBLESHOOTING STEPS

1. Verify that the Collector service is running on the Enterprise server machine.
2. If necessary, restart the Collector service.
3. Verify that the communication channel between the Collector service and the Router is active and that no firewall is blocking either service. 



APPLIES TO

5.10 SP1 

Keywords: RTR0017 no collector service connected



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Details
Last Modified:Tuesday, September 18, 2012
Last Modified By: amontpetit
Type: ERRMSG
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Article has been viewed 4,763 times.
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