KB89096 - Mandatory Hot Fix for 5.10.1

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KB89096 - Mandatory Hot Fix for 5.10.1

Article ID: 51679 - Last Review: October 17th, 2012


Immediately after applying the Service Pack 1 (5.10.1) upgrade, queues in DND are no longer passing calls to the unavailable answer point.  This Hot Fix corrects the issue, and is mandatory for anyone using the 5.10.1 release.

You can download this hot fix from the download center along with the most recent major patch.

The download and use prairieFyre software products is potentially controlled by regulations issued by the Canadian DFAIT, the US BIS, and other countries under laws relating to the export and re-export of our software. Under restrictions imposed by such regulatory bodies, prairieFyre software products and hotfixes are not provided through prairieFyre Software's Knowledge Base or FTP server.

Users downloading software from prairieFyre will need to affirmatively certify that you/or your business enterprise:

  • Acknowledge that you and your business enterprise shall comply with all Canadian, US and UK exporting and re-exporting rules and regulations, including the ITAR, with respect to the downloaded prairieFyre software product(s).
  • Shall not download prairieFyre software products to a country pursuant to the Canadian Export and Import Permits Act and the Export Permits Regulations or as listed on the Canadian Area Control List http://laws.justice.gc.ca/en/e-19/SOR-81-543/index.html and acknowledge that so doing would violate Canadian law.
  • Shall not download any prairieFyre software products to any USA embargoed country or sanctioned country.
  • Shall not distribute downloaded prairieFyre software product(s) outside of the authorized downloaded country without prior authorization from prairieFyre.
  • Is not directly or indirectly involved in the research, development or production of chemical, biological or nuclear weapons, or any missile programmes;
  • Is not seeking technical information relating to the design, development or implementation of the cryptographic components, modules, interfaces, or architecture of the cryptographic goods or source code or pseudo-code, in any form, of any of the cryptographic components, modules, or interfaces of the cryptographic goods
  • Acknowledge that the use of the downloaded prairieFyre software product(s) is for you or your company’s business use and that the downloaded prairieFyre software product shall not be used for unauthorized end uses or distributed to unauthorized end users.

To download Contact Center for Microsoft Lync software, users must login to www.prairieFyre.com using their personal prairieFyre credentials to gain access to the downloads.

  • Browse to http://www.prairiefyre.com
  • Click Support > Download software.
  • Click on Microsoft Lync Server 2010 Download Center
  • Type your provided User ID and Password and click Log in
  • Click on Download Center, then Currently Shipping
  • Under Latest Fix Pack, you can download the latest release along with the documentation.

If you have any questions or concerns, please contact your prairieFyre representative, or contact priaireFyre at support@prairieFyre.com, or call 613-599-0045, option 3.

WARNING: Installing the hotfix will Stop and Start ALL prairieFyre services.
It is recommended to install the hotfix outside of regular business hours to avoid any potential service affecting issues.




Keywords: Mandatory hot fix hotfix

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Last Modified:Wednesday, October 17, 2012
Last Modified By: amontpetit
Rated 1 star based on 1 vote
Article has been viewed 6,552 times.