KB86847 - Hot Fix to address IVR behavior after Service Pack 1

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KB86847 - Hot Fix to address IVR behavior after Service Pack 1


Article ID:  - Last Review: October 18th, 2012

PROBLEM

This hot fix was designed to address a number of concerns found in IVR after the application of Service Pack 1 (6.0.1.0).

  • A design change request to allow customers leaving callbacks to submit on disconnects
  • IVR query variables reset after upgrade to 6.0.1.0
  • IVROutbound Stopped Offering Callbacks to the Queue
  • All ports went ring no answer unexpectedly on one client site
  • Possible error detected causing IVRInbound service restarts
  • IVR: Queue Condition evaluations taking longer than expected to process

 


INSTALLATION

This hot fix is to be applied on top of prairieFyre IVR version 6.0.1.0 .

1. Download the KB86847.EXE file.
2. Double click the KB86847.EXE file and follow the on-screen prompts.

NOTE: Installing this hot fix will require the prairieFyre services to be stopped and restarted.  We recommend applying this hot fix outside business hours or during a scheduled maintenance window to avoid service interruption.



APPLIES TO

IVR 6.0.1.0 

Keywords: KB86847 86847 IVR Hotfix hot fix callback query ring no answer



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Details
Last Modified:Friday, October 19, 2012
Last Modified By: amontpetit
Type: HOTFIX
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