Hot Fix KB89427 - Intermittently CCC Chat messages either not...

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Hot Fix KB89427 - Intermittently CCC Chat messages either not received, or window does not display properly


Article ID: 51694 - Last Review: November 21, 2012

PROBLEM

This Hot Fix addresses four issues:

  • If CCC is open on a client PC and a chat message is sent, the recipient will frequently see either no notification, or a malformed chat window.
  • CCC/Softphone throwing "Object Reference" errors after upgrading to 6.0.1.0
  • Softphone throwing "Inner Exception Dataportal_Fetch failed: Deleted row information cannot be accessed through the row".
  • CCC Chat does not function when using Windows Authentication in CCM.

 

RESOLUTION

Hot Fix KB89427 must be installed onto CCM version 6.0.1.1 .

1. Download the attached KB89427.EXE file to the server.
2. Double click the KB89427.EXE file and follow the on-screen prompts
3. Once the hot fix is installed on the server, it will update the client computers when they next close and re-launch Contact Center Client

NOTE: Applying this hot fix will stop and restart all the prairieFyre services.  To avoid an interruption of service we recommend applying patches outside business hours or during a planned maintenance window.



APPLIES TO

CCM 6.0.1.0 

Keywords: 89427 KB89427 CCC Chat malformed missing window softphone windows authentication object reference dataportal_fetch



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KB89427.exe KB89427.exe (95.98 MB, 712 views)

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Details
Last Modified:Tuesday, December 04, 2012
Last Modified By: amontpetit
Type: HOTFIX
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