PROBLEM

This Hot Fix addresses four issues:

• If CCC is open on a client PC and a chat message is sent, the recipient will frequently see either no notification, or a malformed chat window.
• CCC/Softphone throwing "Object Reference" errors after upgrading to 6.0.1.0
• Softphone throwing "Inner Exception Dataportal_Fetch failed: Deleted row information cannot be accessed through the row".
• CCC Chat does not function when using Windows Authentication in CCM.

RESOLUTION

Hot Fix KB89427 must be installed onto CCM version 6.0.1.1 .

1. Download the attached KB89427.EXE file to the server.
2. Double click the KB89427.EXE file and follow the on-screen prompts
3. Once the hot fix is installed on the server, it will update the client computers when they next close and re-launch Contact Center Client

NOTE: Applying this hot fix will stop and restart all the prairieFyre services.  To avoid an interruption of service we recommend applying patches outside business hours or during a planned maintenance window.

APPLIES TO

CCM 6.0.1.0