Hot fix KB84570 - IQ port intermittent delayed answer

Expand / Collapse
 

Hot fix KB84570 - IQ port intermittent delayed answer


Article ID: 51738 - Last Review: December 6, 2012

PROBLEM

IQ ports are intermittently ringing for 20 seconds before being picked up. 



SYMPTOMS

Logging shows the delay between the call being delivered and the port answering. 

 

RESOLUTION

This hot fix is meant to be installed onto IQ version 5.7 SP1 FP2.

1. Download the attached KB84570.ZIP file to the IQ server.
2. Extract the KB84570.ZIP file to it's own directory.
3. Run the IQPatch.BAT file in the extracted directory.

NOTE:  Installing this hot fix will stop all IQ services.  To avoid service interruptions we recommend installing the fix after hours or during a scheduled maintenance window.

Once installed, this hotfix will add a configurable field in the Messaging Engine service config file.  To see this configuration, you can do the following:
1. Go to [Install Directory]\6160\Services\Messaging\.
2. Open the MessagingService.exe.config file in Notepad.
3. Find the entry for MIN_MITAI_THREAD="#" entry.  The value can be from 1 to 10.  We recommend leaving it as the default unless you encounter further errors.


APPLIES TO

IQ 5.7.1.2 

Keywords: IQ port delayed answer ring ringing



Rate this Article:
     

Attachments


KB84570.zip KB84570.zip (11.46 MB, 522 views)

Add Your Comments


Name: *
Email Address:
Web Address:
Verification Code:
*
 

Details
Last Modified:Thursday, December 06, 2012
Last Modified By: amontpetit
Type: HOTFIX
Article not rated yet.
Article has been viewed 6,905 times.
Options