Article ID: 51740 - Last Review: December 6, 2012
PROBLEM
You make a change to a Prompt in the IVR callflow, but callers are not hearing the changed prompt.
SYMPTOMS
A restart of the IVRInbound service offers a temporary fix.
WORKAROUND
1. Go to [Install Directory]\CCM\Services\IvrInbound\ .
2. Open the IVRInbound.exe.config file in Notepad.
3. Find the following entry:
<setting name="ExactlyOnce" serializeAs="String">
<value>False</value>
</setting>
4. Directly under this, add the following:
<setting name="WCFBindingDefaultReceiveTimeout" serializeAs="String">
<value>00:01:00</value>
</setting>
5. Restart the IVRInbound service.
NOTE: Code is being added to resolve this issue in version 6.0.2.1
APPLIES TO
Remote IVR 6.0 all versions
Keywords: IVR Remote prompt change callflow