Remote IVR - Change to Prompt in callflow not being heard by...

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Remote IVR - Change to Prompt in callflow not being heard by callers


Article ID: 51740 - Last Review: December 6, 2012

PROBLEM

You make a change to a Prompt in the IVR callflow, but callers are not hearing the changed prompt. 



SYMPTOMS

A restart of the  IVRInbound service offers a temporary fix.

 

WORKAROUND

1. Go to [Install Directory]\CCM\Services\IvrInbound\ .
2. Open the IVRInbound.exe.config file in Notepad.
3. Find the following entry:
<setting name="ExactlyOnce" serializeAs="String">
<value>False</value>
</setting>
4. Directly under this, add the following:
<setting name="WCFBindingDefaultReceiveTimeout" serializeAs="String">
<value>00:01:00</value>
</setting>

5. Restart the IVRInbound service.

NOTE: Code is being added to resolve this issue in version 6.0.2.1

APPLIES TO

Remote IVR 6.0 all versions 

Keywords: IVR Remote prompt change callflow



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Details
Last Modified:Thursday, December 06, 2012
Last Modified By: amontpetit
Type: FIX
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Article has been viewed 4,876 times.
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