Design Change Request - AGP functionality to work with a System...

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Design Change Request - AGP functionality to work with a System Administrator license only


Article ID: 51743 - Last Review: December 6, 2012

INFORMATION

Currently you require an Employee level license (any level) as well as a supervisor license to change an agent's group presence.  A DCR has been submitted to allow a System Administrator (supervisor license) to make AGP changes regardless of an employee level license.


RESOLUTION

This DCR is being considered for our 8.0 release.

Internal reference number (TFS) 95449 



APPLIES TO

CCM 5.8 and CCM 6.0 

Keywords: AGP licensing requirement



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Details
Last Modified:Monday, November 04, 2013
Last Modified By: andrew_montpetit
Type: BUG
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