Attendant Console reporting numbers not populating correctly in...

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Attendant Console reporting numbers not populating correctly in database


Article ID: 51759 - Last Review: April 16, 2015

PROBLEM

Attendant Console reports are coming back as No Data status.



SYMPTOMS

Reports come back as No Data.  If you check the Extensions section of YourSite Explorer you will see that attendant consoles are populating with the local console numbers instead of the correct reporting numbers. 


WORKAROUND

If you know the local console numbers, you can manually edit the SQL table tblConfig_Extension to show the correct attendant reporting numbers.

NOTE: Always make a backup of your current configuration through ContactCenterClient before making any changes to SQL, as you will not be prompted before saving and there is no Undo function.


APPLIES TO

6.0.1.1 

Keywords: attendant console no data report reporting



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Details
Last Modified:Thursday, April 16, 2015
Last Modified By: AndrewM
Type: BUG
Article not rated yet.
Article has been viewed 5,565 times.
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