Scheduled report - Agent Shift by Period fails

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Scheduled report - Agent Shift by Period fails


Article ID: 51767 - Last Review: December 14, 2012

PROBLEM

When an Agent Shift by Period report is run as part of a schedule, it will fail.  If run manually with same parameters, it will complete properly. 



RESOLUTION

We are aiming to resolve this issue in 6.0.2.1.

Internal reference number (TFS) 96069/75847 



APPLIES TO

6.0.0.3 and up. 

Keywords: scheduled agent shift by period fail



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Details
Last Modified:Friday, December 14, 2012
Last Modified By: amontpetit
Type: BUG
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