HotFix KB95742 - Realtime Card only shows Caller ID during...

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HotFix KB95742 - Realtime Card only shows Caller ID during ringing state, then shows the Operator Extension instead


Article ID: 51777 - Last Review: December 19, 2012

PROBLEM

When monitoring an incoming call in Contact Center Client, a 'switchboard' agent picks up the call initially then blind transfers to another agent.  The Caller ID only shows while the call is ringing.  Once answered it instead shows the Operator Extension. 


RESOLUTION

This Hot Fix is to be applied on top of 5.8.0.3

1. Download the attached KB95742.EXE file to the Enterprise server. 

2. Double click the KB95742.EXE file and follow the on-screen prompts.

NOTE: Installing this hotfix will stop and restart prairieFyre services. To avoid service interruption we recommend installing this hotfix outside business hours or during a scheduled maintenance window.


APPLIES TO

CCM 5.8.0.3 

Keywords: Caller ID operator switchboard hotfix hot fix kb95742 95742



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Attachments


KB95742.exe KB95742.exe (14.30 MB, 889 views)

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Details
Last Modified:Tuesday, January 08, 2013
Last Modified By: amontpetit
Type: HOTFIX
Rated 1 star based on 1 vote
Article has been viewed 14,772 times.
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