HotFix KB94462 - CCC Greying out / IVR Transfer activity timing...

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HotFix KB94462 - CCC Greying out / IVR Transfer activity timing out


Article ID: 51784 - Last Review: December 20, 2012

INFORMATION

This Hotfix addresses two sperate issues:

  • Contact Center Client frequently greys out for short periods, and drops some realtime connections.
  • IVR Transfer activity timing out before it can receive the CallDeliveredEvent from MiTAI stream. 


RESOLUTION

This Hotfix is to be applied on top of 6.0.2.0.

1. Download the attached KB94462.EXE file to the Enterprise Server. 
2. Double click the KB94462.EXE file and follow the on-screen prompts.

NOTE: Applying this hotfix will stop and restart all prairiefyre services.  To avoid service interruption we recommend applying this hotfix after hours or during a scheduled maintenance window.



APPLIES TO

6.0.1.1 and 6.0.2.0 

Keywords: ccc grey out ivr transfer activity timeout kb94462 94462



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Attachments


KB94462.exe KB94462.exe (13.58 MB, 919 views)

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Details
Last Modified:Thursday, December 20, 2012
Last Modified By: amontpetit
Type: HOTFIX
Rated 1 star based on 1 vote
Article has been viewed 15,426 times.
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