5000/Axxess - False Abandons being generated in SMDR

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5000/Axxess - False Abandons being generated in SMDR

Article ID: 51786 - Last Review: December 21, 2012


In a 5000/Axxess environment some sites have seen a large number of Abandoned calls shown in SMDR which appear to be incorrect. 


We are creating a Hot Fix KB96533 to test the resolution of this issue, and once successful will be making this fix part of the next Fix Pack.  Current estimate is

Internal reference number (TFS) 96527


CCM with KB95809

Keywords: 5000 axxess abandon abandons abandoned SMDR OAI

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Last Modified:Friday, December 21, 2012
Last Modified By: amontpetit
Type: BUG
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