Callback Queue Performance by Period report totals are inaccurate
Article ID: 51791 - Last Review: December 21, 2012
PROBLEM
The Callback Queue Performance by Period report is showing inaccurate totals for columns. A Queue Performance by Period report for the same queue and period shows the correct totals.
RESOLUTION
This issue will be resolved in our upcoming Atlantic release
Internal reference number (TFS) 96458
APPLIES TO
CCM 6.0.2.0
Keywords: callback queue performance by period totals inaccurate