Article ID: 51793 - Last Review: December 21, 2012
PROBLEM
After upgrading to 6.0.1.0 and the new SalesForce v 4.0, click-to-dial functionality not working properly.
RESOLUTION
This hotfix is to be applied on top of 6.0.2.0.
1. Download the attached KB95799.EXE file to the enterprise server.
2. Double-click the KB95799.EXE file and follow the on-screen prompts.
NOTE: Applying this hotfix will stop and restart all the prairieFyre services. In order to avoid service interruption we recommend applying this patch after hours or during a scheduled maintenance window.
APPLIES TO
CCM 6.0.1.0, SalesForce v4.0
Keywords: KB95799 95799 SalesForce click-to-dial