MCC Plug In performance becoming slow

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MCC Plug In performance becoming slow


Article ID: 51795 - Last Review: January 8, 2013

PROBLEM

Emails arriving by queue to MCC agents are either very slow to deliver/respond, or freezing outlook as they load.


CAUSE

The MCC Audit process is trying to walk too many items, and is using more resources than are available. 



RESOLUTION

Archive historical information from within the CyberAED folder structure, and move it out of the public folder to reduce the audit workload.  In particular, the agents/employees Sent Items folders will fill up quickly. 

Alternately you can set the Enterprise Server to delete messages older than X days automatically to avoid this issue.
1. To do this, open CCMWeb
2. Go to YourSite => Enterprise .
3. Look for the following tab:


APPLIES TO

MCC all versions 

Keywords: MCC plug in plugin slow freeze



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Details
Last Modified:Tuesday, January 08, 2013
Last Modified By: amontpetit
Type: FIX
Rated 1 star based on 1 vote
Article has been viewed 15,666 times.
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