6.0.1.1 - Agent Event by Period - ACD Short Handle Count...

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6.0.1.1 - Agent Event by Period - ACD Short Handle Count formatted incorrectly


Article ID: 51806 - Last Review: January 8, 2013

PROBLEM

In the Agent Event by Period report the ACT Short Handle Count column is showing a time value instead of a count. 



RESOLUTION

We are aiming to resolve this issue in 6.0.2.2.

Internal reference number (TFS) 97654 



APPLIES TO

6.0.1.1 

Keywords: agent event by period acd short handle count format



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Details
Last Modified:Tuesday, January 08, 2013
Last Modified By: amontpetit
Type: BUG
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