5.8.0.9 Smart Algorithms - When incoming MCC causes Voice to go MakeBusy, Voice must remove Make Busy manually
Article ID: 51809 - Last Review: January 8, 2013
PROBLEM
When using Smart Algorithms, if an e-mail or chat comes in and sets voice to make busy, the voice status will not clear once the MCC item is completed. Voice must have make busy removed manually.
RESOLUTION
We aim to have this issue resolve din our upcoming Atlantic release.
Internal reference number (TFS) 97662
APPLIES TO
MCC 5.8.0.9
Keywords: smart algorithms voice remove make busy manually