IVR Callbacks are not offered to an agent if the destination is set to a SpeedDial instead of a Path
Article ID: 51812 - Last Review: January 10, 2013
PROBLEM
Callbacks are not offered to an agent if the destination is set to a SpeedDial instead of a Path. If we change the destination to a Path instead of the DN and restart the IVROutbound Service, Callbacks begin processing correctly.
RESOLUTION
This issue is being resolved in our 6.0.2.1 release.
Internal reference number (TFS) 98831
APPLIES TO
IVR 6.0.2.0
Keywords: callback callbacks not offered to agent queue speeddial speed dial