5.8.0.9 - Abandoned calls showing in Lifecycle reports, in error
Article ID: 51816 - Last Review: January 16, 2013
PROBLEM
When running lifecycle reports against an Agent you see call that show as In queue then abandoned and then ringing and then Answer ACD.
RESOLUTION
This issue is expected to be resolved in our upcoming Atlantic release.
Internal reference number (TFS) 98971
APPLIES TO
5.8.0.9
Keywords: abandoned lifecycle report