5.8.0.9 - Abandoned calls showing in Lifecycle reports, in error

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5.8.0.9 - Abandoned calls showing in Lifecycle reports, in error


Article ID: 51816 - Last Review: January 16, 2013

PROBLEM

When running lifecycle reports against an Agent you see call that show as In queue then abandoned and then ringing and then Answer ACD.

RESOLUTION

This issue is expected to be resolved in our upcoming Atlantic release.

Internal reference number (TFS) 98971 



APPLIES TO

5.8.0.9 

Keywords: abandoned lifecycle report



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Details
Last Modified:Wednesday, January 16, 2013
Last Modified By: amontpetit
Type: BUG
Article not rated yet.
Article has been viewed 4,966 times.
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