5.8.0.9 - Queue Group Performance by Agent is listing and reporting on agents that do not belong to the selected group
Article ID: 51826 - Last Review: January 28, 2013
PROBLEM
One customer has reported that Queue Group Performance by Agent reports are including agents that do not belong to any of the queues in the selected group.
We have confirmed that this issue is already resolved in our current version (6.0.2.0 at the time this article was written), however this client is unable to upgrade to the 6.0 stream yet.
RESOLUTION
We are issuing HotFix KB99612 to be applied on top of 5.8.0.9 for the client. Our current estimated release is end of February.
Internal Reference Number (TFS) 99612
APPLIES TO
5.8.0.9
Keywords: Hot Fix hotfix 99612