5.8.0.9 - Queue Group Performance by Agent is listing and...

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5.8.0.9 - Queue Group Performance by Agent is listing and reporting on agents that do not belong to the selected group


Article ID: 51826 - Last Review: January 28, 2013

PROBLEM

One customer has reported that Queue Group Performance by Agent reports are including agents that do not belong to any of the queues in the selected group.

We have confirmed that this issue is already resolved in our current version (6.0.2.0 at the time this article was written), however this client is unable to upgrade to the 6.0 stream yet.


RESOLUTION

We are issuing HotFix KB99612 to be applied on top of 5.8.0.9 for the client.  Our current estimated release is end of February.

Internal Reference Number (TFS) 99612


APPLIES TO

5.8.0.9 

Keywords: Hot Fix hotfix 99612



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Details
Last Modified:Monday, January 28, 2013
Last Modified By: amontpetit
Type: BUG
Article not rated yet.
Article has been viewed 14,568 times.
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