Queue reports show much higher handled count that associated Agent reports
Article ID: 51829 - Last Review: January 28, 2013
PROBLEM
Queue reports pegging correctly, but Agent reports are missing handled calls.
RESOLUTION
We expect to have this issue resolved in our 6.0.2.1 release.
Internal Reference Number (TFS) 99712
APPLIES TO
6.0.0.3 to 6.0.2.0
Keywords: queue agent report handled peg pegging inaccurate