6.0.1.1 - Delay in CCC when right-clicking on an Agent Card (INTERNAL)
Article ID: 51835 - Last Review: February 1, 2013
PROBLEM
In 6.0.1.1 through 6.0.2.0 when right-clicking on an Agent Card in CCC, there is sometimes a noticeable delay before the menu appears.
You can correct this by clicking on the Application Menu => Options => and unchecking the Display monitor device control option.
For a more detailed instruction, please see article: www.prairiefyre.com/kb/KnowledgebaseArticle51219.aspx
RESOLUTION
We expect to have this issue resolved in 6.0.2.1.
Internal Reference Number (TFS) 100473
APPLIES TO
6.0.1.1 through 6.0.2.0
Keywords: CCC delay contact center client right-click agent card