IVR Callback reporting inaccurate
Article ID: 51837 - Last Review: January 30, 2013
PROBLEM
When running IVR Callback reports, some agents are being attributed with calls being rejected incorrectly, or same call being pegged multiple times.
RESOLUTION
This issue is being addressed in our 6.0.2.1 release.
Internal Reference Number (TFS) 88738
APPLIES TO
6.0.1.0
Keywords: ivr callback report reporting