Discrepancies in Short Abandons when comparing reports from 5.8.0.9 to 6.0.1.1
Article ID: 51839 - Last Review: January 30, 2013
PROBLEM
When running a Queue Group Performance by Queue report using the same raw data in 5.8 and 6.0.1.1 we find that there is a significant difference in short abandon count.
RESOLUTION
This issue is being resolved in our 6.0.2.1 release.
Internal Reference Number (TFS) 100759
APPLIES TO
6.0.1.1
Keywords: queue group performance 5.8 6.0.1.1 short abandon