Queue Group Performance by Period shows discrepancies when comparing report run in 5.8 versus 6.0.1.0
Article ID: 51840 - Last Review: January 30, 2013
PROBLEM
When comparing a Queue Group Performance by Period report run in 5.8 to the same raw data in 6.0.1.0 we found that the ACD Handling Time, and Average ACD Handling Time varied.
RESOLUTION
We are resolving this issue in 6.0.2.1
Internal Reference Number (TFS) 100768
APPLIES TO
6.0.1.0
Keywords: queue group performance report discrepancies inaccurate acd handle time average