Queue Group Performance by Period shows discrepancies when...

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Queue Group Performance by Period shows discrepancies when comparing report run in 5.8 versus 6.0.1.0


Article ID: 51840 - Last Review: January 30, 2013

PROBLEM

When comparing a Queue Group Performance by Period report run in 5.8 to the same raw data in 6.0.1.0 we found that the ACD Handling Time, and Average ACD Handling Time varied.



RESOLUTION

We are resolving this issue in 6.0.2.1

Internal Reference Number (TFS) 100768 



APPLIES TO

6.0.1.0 

Keywords: queue group performance report discrepancies inaccurate acd handle time average



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Details
Last Modified:Monday, February 04, 2013
Last Modified By: kmiddlemiss
Type: BUG
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