Agent (and Agent Group) Make Busy / DND reports discrepancies...

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Agent (and Agent Group) Make Busy / DND reports discrepancies when comparing 5.8 to 6.0.1.1


Article ID: 51841 - Last Review: January 30, 2013

PROBLEM

When comparing Agent by Make Busy / DND Trace reports run on the same raw data in 5.8 and 6.0.1.1, we found that there was more variance than acceptable.




RESOLUTION

This issue is being resolved in our 6.0.2.1 release.

Internal Reference Number (TFS)  94495



APPLIES TO

6.0.1.1 

Keywords: agent group make busy dnd inaccurate discrepancies



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Details
Last Modified:Wednesday, January 30, 2013
Last Modified By: amontpetit
Type: BUG
Article not rated yet.
Article has been viewed 7,031 times.
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