Agent (and Agent Group) Make Busy / DND reports discrepancies when comparing 5.8 to 6.0.1.1
Article ID: 51841 - Last Review: January 30, 2013
PROBLEM
When comparing Agent by Make Busy / DND Trace reports run on the same raw data in 5.8 and 6.0.1.1, we found that there was more variance than acceptable.
RESOLUTION
This issue is being resolved in our 6.0.2.1 release.
Internal Reference Number (TFS) 94495
APPLIES TO
6.0.1.1
Keywords: agent group make busy dnd inaccurate discrepancies