Agent Group Event by Period reports show discrepancies when comparing 5.8 to 6.0.1.1
Article ID: 51842 - Last Review: January 30, 2013
PROBLEM
Agent Group Event by Period reports appear to be adding work timer to make busy time when run in 6.0.1.1
RESOLUTION
This issue is being resolved in 6.0.2.1
Internal Reference Number (TFS) 99493
APPLIES TO
6.0.1.1
Keywords: agent group event by period work timer make busy inaccurate discrepancies