Agent Group Event by Period reports show discrepancies when...

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Agent Group Event by Period reports show discrepancies when comparing 5.8 to 6.0.1.1


Article ID: 51842 - Last Review: January 30, 2013

PROBLEM

Agent Group Event by Period reports appear to be adding work timer to make busy time when run in 6.0.1.1 




RESOLUTION

This issue is being resolved in 6.0.2.1

Internal Reference Number (TFS)  99493



APPLIES TO

6.0.1.1 

Keywords: agent group event by period work timer make busy inaccurate discrepancies



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Details
Last Modified:Wednesday, January 30, 2013
Last Modified By: amontpetit
Type: BUG
Article not rated yet.
Article has been viewed 8,492 times.
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