6.0.2.0 - Work timer duration not being included when ACD call was transferred
Article ID: 51862 - Last Review: February 12, 2013
PROBLEM
When an agent takes an ACD call then transfers it to another agent, the second agent does not get any Work Timer time pegged.
RESOLUTION
This issue is expected to be resolved in 6.0.2.2
Internal Reference Number (TFS) 102245
APPLIES TO
6.0.2
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