6.0.2.0 - Work timer duration not being included when ACD call...

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6.0.2.0 - Work timer duration not being included when ACD call was transferred


Article ID: 51862 - Last Review: February 12, 2013

PROBLEM

When an agent takes an ACD call then transfers it to another agent, the second agent does not get any Work Timer time pegged.




RESOLUTION

This issue is expected to be resolved in 6.0.2.2

Internal Reference Number (TFS) 102245 



APPLIES TO

6.0.2 

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Details
Last Modified:Tuesday, February 12, 2013
Last Modified By: amontpetit
Type: BUG
Rated 1 star based on 1 vote
Article has been viewed 3,685 times.
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