Article ID: 51865 - Last Review: February 14, 2013
PROBLEM
When set to French - Canada output, the Agent Group Performance by Agent report will return No Data.
As a workaround, if you run this same report and go to the Advanced tab to select French - Europe as the output language, it will run normally.
RESOLUTION
This issue will be resolved in our upcoming Atlantic release.
Internal Reference NUmber (TFS) 102336
APPLIES TO
6.0.2
Keywords: agent group performance by agent french canada canadian no data