6.0.2.0 - Agent Group Performance by Agent report does not work...

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6.0.2.0 - Agent Group Performance by Agent report does not work when set to French Canadian output


Article ID: 51865 - Last Review: February 14, 2013



PROBLEM

When set to French - Canada output, the Agent Group Performance by Agent report will return No Data.

 

As a workaround, if you run this same report and go to the Advanced tab to select French - Europe as the output language, it will run normally. 



RESOLUTION

This issue will be resolved in our upcoming Atlantic release.

 

Internal Reference NUmber (TFS) 102336 





APPLIES TO

6.0.2

 

Keywords: agent group performance by agent french canada canadian no data





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Details
Last Modified:Thursday, February 14, 2013
Last Modified By: amontpetit
Type: BUG
Rated 1 star based on 1 vote
Article has been viewed 5,616 times.
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