5.10.2 - In Windows 8, after taking an ACD call you are in Work...

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5.10.2 - In Windows 8, after taking an ACD call you are in Work Timer, but the CCC shows you in the Idle column


Article ID: 51868 - Last Review: February 27, 2013

PROBLEM

After taking an ACD call you are set to Work Timer, however in the CCC you show in the Idle column instead of Unavailable.



SYMPTOMS

You may see an Access Denied error like the following:

Error:System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
   at Microsoft.Office.Uc.ConversationWindowClass.Dock(Int32 _parentHWND)
   at Microsoft.Lync.Model.Extensibility.ConversationWindow.Dock_private(Int32 parentHWND)
   at Microsoft.Lync.Model.Extensibility.ConversationWindow.Dock(IntPtr parentHwnd)
   at prairieFyre.CustomControls.WPF.Views.ConversationWindowWrapper.<>c__DisplayClassa.<OnViewModelPropertyChanged>b__3(Object args) in C:\Root-Release\LyncCCMNext\Source\prairieFyre\CustomControls\WPF\Views\ConversationWindowWrapper.xaml.cs:line 257

RESOLUTION

This can be resolved by adjusting permissions granted.

1. Right-click My Computer then click COM Security => Properties
2. Click Edit Limits
3. Give the user having the issue remote access, remote launch, and remote activation
4. Go to DCOM Config, and find Windows Management Instrumentation.
5. Give the user remote launch, and remote activation.
6. Right-click the Ignite.EXE file and assign Read & execute, List Folder contents, Read, and Write.
7. Restart Ignite.






APPLIES TO

5.10.2.0 with Windows 8. 

Keywords: windows 8 lync CCC status idle work timer



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Details
Last Modified:Wednesday, February 27, 2013
Last Modified By: amontpetit
Type: FIX
Article not rated yet.
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