RTR0013 - Queue has manually been set into DND
Article ID: 51889 - Last Review: April 2, 2013
DESCRIPTION
When a queue is manually set into DND it will remain in DND until it is manually removed from DND. The queue will no longer follow the business hours if Interactive Contact Center queue control is enabled.
SEVERITY
Minor
IMPACT
The queue will no longer follow the business hours if Interactive Contact Center queue control is enabled.
TROUBLESHOOTING STEPS
There is no trouble shooting required
APPLIES TO
5.10.1
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