Hotfix KB107212 - File Synchronisation does not work with...

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Hotfix KB107212 - File Synchronisation does not work with Geodispersed CCM and remote IVR servers


Article ID: 51895 - Last Review: April 9, 2013

PROBLEM

In an environment where a remote IVR server is in a different time zone (specifically an earlier time) than the Enterprise Server, file synchronization will not complete correctly.  This can cause ports on the remote IVR server to go into a Ring No Answer state.

Because of this issue, no changes to callflows will propogate to the remote servers at all until the Hotfix is installed.

RESOLUTION

NOTE: This hotfix must be installed on top of 6.0.2.1

1. Download the attached KB107212.EXE file to the Enterprise Server.
2. Double click the KB107212.EXE file and follow the on-screen prompts.
3. The update will automatically be passed to all remote servers.

NOTE: Installing this hotfix will stop and restart all prairieFyre services on the Enterprise server.  In order to avoid service interruption we recommend applying the hotfix after hours or during a scheduled maintenance window.


APPLIES TO

6.0.2.1 

Keywords: KB107212 107212 file sync synchronization geodispersed different time zone



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KB107212.exe KB107212.exe (32.71 MB, 743 views)

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Details
Last Modified:Wednesday, April 10, 2013
Last Modified By: kmiddlemiss
Type: HOTFIX
Rated 1 star based on 1 vote
Article has been viewed 7,386 times.
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