ALM0092 being thrown more frequently than intended

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ALM0092 being thrown more frequently than intended


Article ID: 51898 - Last Review: April 12, 2013

PROBLEM

ALM0092,  warning of a SMDR Time Rollback is being thrown more frequently than intended.



SYMPTOMS

This alarm is intended to be thrown in two instances:

  • There was a summarization failure due to time rollbacks
  • We saw a time rollback in the middle of the day, resulting in a realtime statistics reset

Currently the alarm is being thrown each time we receive SMDR records out of order.  This is more sensitive than intended, and we are working to resolve this issue.


RESOLUTION

We plan on having this issue addressed in our upcomming 6.0.2.3 release.

In the meantime, if you are receiving a large number of these alarms you may wish to disable this alarm until 6.0.2.3 is available.  You can do this by:
1. Opening YourSite Explorer
2. Clicking on Alarms on the left, under the Enterprise section.
3. Select Alarm ALM0092, and click the Disable button. 

NOTE: Once 6.0.2.3 is available this alarm should be enabled again.



APPLIES TO

6.0.2 

Keywords: alm0092 thrown frequently constantly smdr time rollback



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Details
Last Modified:Friday, April 12, 2013
Last Modified By: amontpetit
Type: BUG
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Article has been viewed 8,140 times.
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