Discrepancies between Agent Performance and Agent Event reports
Article ID: 51907 - Last Review: April 17, 2013
PROBLEM
Agent Performance reports showing higher call counts than Agent Event or Agent Inbound Trace.
RESOLUTION
This issue will be resolved in our 6.0.2.2 release.
Internal Reference Number (TFS) 104961
APPLIES TO
6.0.2
Keywords: agent performance double peg