Discrepancies between Agent Performance and Agent Event reports

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Discrepancies between Agent Performance and Agent Event reports


Article ID: 51907 - Last Review: April 17, 2013

PROBLEM

Agent Performance reports showing higher call counts than Agent Event or Agent Inbound Trace. 




RESOLUTION

This issue will be resolved in our 6.0.2.2 release.

Internal Reference Number (TFS) 104961



APPLIES TO

6.0.2 

Keywords: agent performance double peg



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Details
Last Modified:Wednesday, April 17, 2013
Last Modified By: amontpetit
Type: BUG
Rated 1 star based on 1 vote
Article has been viewed 9,214 times.
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