When a callflow hangs up immediately after an ANI condition, Port monitor in CCC continues to show call details during Idle state on that port
Article ID: 51910 - Last Review: April 17, 2013
PROBLEM
When a callflow hangs up immediately after an ANI condition, Port monitor in CCC continues to show call details during Idle state on that port.
The port is actually Idle and all functions are working properly. This is a cosmetic issue in the Ports Monitor in Contact Center Client.
RESOLUTION
This issue is planned to be resolved in our Atlantic release.
Internal Reference Number (TFS) 105289
APPLIES TO
6.0.2
Keywords: ANI condition hangup idle call details ports monitor CCC